Change is hard … or not
Written by:Nan Mossey September 1st, 2008A friend of mine called a few days back, and asked if I would help him out by preparing a show-and-tell presentation on all the exciting things one can do with PDFs. He was hoping to inspire a number of people in his company to consider changes in their basic workflow. The fight had been uphill so far, and he was hoping that a disinterested third party could help his crew open their eyes to new possibilities.
At the same time, I’m working with a web programmer who stays up every night trying to learn all there is to know about his craft, which is growing faster than the speed of his T3. I sometimes fear that he’ll sacrifice practical simplicity for a big pile of bells and whistles.
So, how do you know what change is good, and what’s bad? I think you have to balance benefits, risks, and learning curve.
People who dislike change consider the learning curve first, and bail right there. Why invest in something new when everything is going along just fine the way it is? They need to be convinced that benefits are real, and risks are manageable. If you can’t back up your claims, they may be right. Leave it be.
The easy-to-convince don’t care about the learning curve. It’s icing on the cake to them. To this crowd, change itself is counted as a benefit, and risks are given hardly a glance. A gentle reminder that technology needs to be tested and all hours must be billable will immediately brand you as the office buzz-kill. You need to remind them that Eureka is not meant to be a part of the daily vocabulary. But again, listen. Sometimes it’s true. A new idea can open a door that you never thought of opening before.
So, is there a formula? Nah, That would be too easy. Like everything else in life, seek balance, see the world through another’s eyes, and trust you gut. Having a Plan B can’t hurt, either.
